Service Overview

Regular supply with software updates

Access to help desk

Budget for services of free choice

Customers who have a subscription license or who conclude a separate maintenance contract are entitled to a wide range of services. Kistler ensures that the software is always up to date. This includes regular supply with software updates, providing the customer with new features and improvements. Additionally, they have access to our help desk, which offers quick and competent assistance for any questions or issues. Furthermore, there is a license dependent budget for services to meet the customer’s specific needs.

Fast response times

Competent support

E-Mail, Ticket system, Phone

Our help desk is characterized by fast response times and competent support. Customers can reach us via email, ticket system, or phone. Our team is available to efficiently address their concerns and provide them with the best possible support.

Tutorials

Troubleshooting

Release notes

Our public wiki is a valuable resource for tutorials, troubleshooting, and release notes. Here, customers will find comprehensive information and guides to it helps them get the most out of jBEAM and solve many issues independently.

Basis, Advanced, Expert (customized), Scripting

Online, Kistler InHouse, Onsite

We offer various training programs tailored to different experience levels: Basic, Advanced, and Expert (customized). These trainings can be conducted online, at Kistler InHouse, or onsite. Additionally, we offer scripting training to further enhance your skills.

Ticket.jbeam@kistler.com

Software customization or template engineering

Our template engineering service allows the customer to start with a ready-to-use solution instead of just the jBEAM toolbox. We offer software customization or template engineering to meet their specific requirements.