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Creating a CmDust.log file
For tracking down Sometimes it is useful to create a CmDust.log file to detect problems in the license background processes.
(if you are using a CmDongle, connect your CmDongle).
Search for and start the CmDust application in the Windows start menu: Start -> All Programs -> CodeMeter -> Tools -> CmDust or simply type “CmDust”.
A command line window opens automatically and closes again after a few seconds.
Shortly after it, a new explorer window will open and point you to the newly created file "CmDust-Result.log" in your user directory.
Then please send us this small "CmDust-Result.log" file by e-mail. (ZTZ-License@kistler.com)
Finding the CmAct files
In some cases it is necessary to analyze the so-called CmAct files in addition to the CmDust.log file to diagnose license problems.
These files are located in the following directories, depending on the operating system used
Windows: Windows: C:\ProgramData\CodeMeter\CmAct
Linux: /var/lib/CodeMeter/CmAct
MacOs: /Library/Application Support/CodeMeter/CmAct
It is best to zip the contents of the entire directory and send it to us. (ZTZ-License@kistler.com)